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The following Terms and Conditions and our Privacy Policy govern your use of the BangkokBobs.com website. A website owned by Choice Foods Thailand Ltd of which Bangkokbobs is a division. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use the BangkokBobs.com website.
Use of the BangkokBobs.com website
The BangkokBobs.com website is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the BangkokBobs.com website you agree to be bound by these Terms and Conditions and our Privacy Policy.
These terms and conditions do not affect your statutory rights.
Amendments
We reserve the right to revise these Terms and Conditions from time to time. Please check periodically for changes. These Terms and Conditions were most recently updated on 20 June 2021.
Registration
To register with BangkokBobs.com you must be eighteen years of age or over or, if you are a business, you must be operated by a person over eighteen years of age. It is your responsibility to ensure that the details provided by you on registration and at any time thereafter are complete and accurate. Your account with BangkokBobs.com is not a credit account and payment will be required upon confirmation of your order.
Password security
It is your responsibility to keep your password confidential. You will be responsible for all activities and orders that occur or are submitted under your password. If you have any concerns that someone else knows your password, please contact us immediately. The auto-login facility is provided for your convenience. We recommend that you log out manually whenever you leave the site. We may require you to change your password or suspend or cancel your account if we have reason to believe that there is likely to be or has been a breach of security or misuse of the BangkokBobs.com website.
Purchases
Ordering a product via the BangkokBobs.com website carries with it the obligation to pay for it. At all times, acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made between you and the Bangkok Bobs online shop and you will be charged for your order. You will receive a confirmation by email that your order has been dispatched.
Substitutes
All products are subject to availability and market conditions.
Product price
The price of the goods will be the price at the time your order is placed. The prices stated on the website are inclusive of any VAT payable. Correct
Delivery
We will make delivery to your address as stated when you set up an account or update that address. If you change address, you must notify us so that we deliver to the correct address. Any changes to address details must be made before the order deadlines published on our website. You can do this on the customer Profile page of the website.
You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. If you instruct us to leave a delivery unattended at your address or fail to be present to receive the delivery, we disclaim all liability that may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in temperature in respect of items that need to be kept chilled or frozen.
We reserve the right not to deliver to all locations and to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.
If we are unable to deliver to you or must deliver late, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this causes. You will not be charged for any goods that are not delivered to you.
You will not be charged for incorrect products or products which we have not delivered in accordance with these Terms and Conditions. Otherwise, our liability is limited to the price of the incorrect products or the products not so delivered.
Defective products
You must inspect the products as soon as possible after delivery and notify us promptly if you find any defects. You will be refunded for any defective products or receive a replacement product. Otherwise, our liability is limited as provided in these Terms and Conditions.
You may request a product replacement or refund once the delivery hour has passed and for 24 hours thereafter. We will investigate the issue and confirm to you whether your request has been successful.
Delivery charges
Within Bangkok – see the charge as per the zone.
Within Bangkok – order value greater than 3,000 THB; no delivery charge.
Outside Bangkok – order value greater than 4,000 THB; no delivery charge.
Otherwise, call us for a delivery charge.
Payment
We accept payment by cash on delivery, bank transfer, and credit card. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of up to 1,000 baht. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
Payment by cash on delivery will incur a surcharge of 100 Baht.
Changes to and cancellation of orders
Once an order is placed it cannot be changed or canceled.
No warranty
No warranties or guarantees are given by BangkokBobs.com except as set out in these terms and conditions. The BangkokBobs.com website is provided by Choice Foods Thailand Ltd, without any warranties or guarantees of any kind. You acknowledge that you bear the risks associated with the use of the internet.
While we take reasonable steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy of information or material appearing on it. We have no obligation to verify the content of material supplied by third parties and do not endorse, support, represent, or guarantee the accuracy, truthfulness, or reliability of any material supplied by third parties. If BangkokBobs.com is informed of any inaccuracies in the material on the website, we will attempt to correct the inaccuracies as soon as we reasonably can.
We disclaim all liabilities in connection with the following:
You agree that we will not be liable to you or any third party for:
Liability
Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
We shall collect, process, store, and transfer your personal data in compliance with the relevant Thailand data protection legislation and regulation. We shall have no liability to you for loss or damage to data except strictly as required by that legislation and regulation.
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local Office of the Consumer Protection Board.
Other businesses
BangkokBobs.com has a close working relationship with the producers whose products are available for sale on its website. However, the companies do not have any liability for each other’s obligations nor are they jointly or severally liable for any legal purposes.
Copyright and intellectual property
The BangkokBobs.com website and all materials, copy, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files are protected by copyright, trademarks and other intellectual property rights owned by us or licensed to us.
You may view the content of this website, but the content must not be used, reproduced, copied, modified, or distributed for any other purpose including or in connection with another website or for commercial purposes without written permission from BangkokBobs.com. Any links to this website must be notified to and approved by us before they are created.
Limitations
You may not use the BangkokBobs.com website for any of the following purposes:
BangkokBobs.com reserves the right to refuse to post material on the BangkokBobs.com website or to remove material already posted on the BangkokBobs.com website.
You agree to indemnify us against all losses, liabilities, and expenses reasonably suffered or incurred by us because of your use of the BangkokBobs.com website otherwise than in accordance with the above provision.
Privacy
We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent, or transfer this information to third parties for their marketing purposes unless you agree otherwise.
Complaints
We aim to always provide the best possible service to you. If you have any comments or complaints, please contact us by email at [email protected]
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies later or in any other situation where you breach these conditions.
Severance
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
Jurisdiction
These terms and conditions are governed by Thailand law and the parties submit to the exclusive jurisdiction of the Thailand courts in relation to any dispute that may arise
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